eCourse Related Questions

What are browser requirements?
The browser versions supported are as follows: Microsoft Edge for Windows 10 Internet Exploer (IE) 11 and greater Apple Safari 10 and greater Latest Mo...
Wed, 9 Jun, 2021 at 3:03 PM
How can I change my password?
Select the navigation menu icon in the top right-hand corner of the screen.   Select My Account. Select the Options button in the top right-hand corner o...
Wed, 9 Jun, 2021 at 3:04 PM
How can I change my username and email address?
Select the navigation menu icon in the top right-hand corner of the screen.   Select My Account. Select the Options button in the top right-hand corner o...
Wed, 9 Jun, 2021 at 3:05 PM
When I register, I am getting an error that my email address is already in use. What do I do?
This error can occur if you selected the login button more than once on the registration page.  If this is the case, please visit the login page (hyperlink...
Wed, 9 Jun, 2021 at 3:08 PM
How can I get approval for this course?
The Rent Well eCourse is open to all individuals.   To register, please visit this link (www.rentwell.org/tenants).
Wed, 9 Jun, 2021 at 3:09 PM
I am trying to launch my course but am getting an error. What do I do?
Please follow this link and fill out a support ticket to report an error or problem with a course.  (Hyperlink to support portal/email/new ticket form)
Wed, 9 Jun, 2021 at 3:10 PM
Is there a fee?
The fee for classes varies depending on funding sources. The Rent Well program works hard to provide these courses with as little cost to the students as po...
Wed, 9 Jun, 2021 at 3:11 PM
Section 8- Interaction (20 Limit) Slide doesn't let me submit or I cannot pass it.
Confusing slide and lots of categories for the student in this part of the Course. Your reply should be this and download the attachment to send to your Stu...
Tue, 21 Jan, 2025 at 5:10 PM
Course Timeout
The eCourse sections will time out at 60 minutes. If the user is active in the portal, the time will be extended, but activity in the portal isn't the s...
Fri, 14 Mar, 2025 at 3:26 PM