You need to complete the coursework in order. If you don't finish a Section successfully, you cannot move to the next Section.
To finish a Section successfully, you must:
- Review and complete all interactive slides in the Section
- Pass the knowledge checks at the end with a score of 80% or higher
- Ensure that you are active in the portal for the whole time
You can work on the interactive slides at any time during the Section. If you don't pass the knowledge check, you must retake the quiz. You have 2 attempts to pass the quiz. If you fail twice, the Section will reset, and you must start over before trying the quiz again.
Extra tips:
- Close the course window when you are not using it. If you leave it idle, your session may time out, and you could lose your progress.
- Do not have the section open in more than one window or on different devices.
- Try a different browser if you are using Google Chrome.
But What If You Passed the Quiz?:
If you think you passed the quiz with a score of 80% or higher, but the course isn’t moving you to the next section, please try the quiz again. This time, take a screenshot of your score at the end. If you pass again but still cannot move on, please send the screenshot to our staff in a new support ticket and we will help you.