If your registration for the Rent Guarantee Program (RGP) was denied, you still have options available to you. You have the right to understand what happened, ask questions, and request that it be reviewed. Filing an appeal will not hurt your standing with Rent Well, your agency, or the Rent Guarantee Program. You will not be punished or treated differently for speaking up or asking for a review. This guide explains your rights and gives you a simple step-by-step path for what to do next. 

You have the right to:

  • Know the exact reason why your registration was denied

  • Ask for help or clarification from the Rent Well staff

  • Submit an appeal and share more information

  • Have someone new, not the original reviewer, look at your case

  • Receive a written answer after your appeal is reviewed

  • Be treated fairly, without judgment or retaliation

Reasons You Can Appeal

You can ask for your registration to be reviewed again if:

  • Something in your paperwork was missing or misunderstood

  • You believe a mistake was made

  • You feel your situation was not fully considered

  • You think the denial was not handled fairly

You cannot appeal just because you disagree with the rules or requirements of the program.

How to Appeal Your Denial

1. Read your denial notice. The property manager and/or the graduate will receive a notice that explains:

  • The specific reason the RGP registration was denied

  • What requirement was not met

  • How and where to send the appeal

If anything is unclear, you can always email support@rentwell.org and ask a staff member to walk you through it.


2. Send in a written appeal. You have 30 days from the date of your denial to submit an appeal. Your appeal can be emailed to support@rentwell.org or through our contact us webpage. Your appeal should include:

  • Your full name and contact information

  • The date of your Rent Well graduation

  • The date you tried to register the Rent Guarantee

  • A short explanation of why you want the decision reviewed

  • Any documents or details you want us to look at, such as, but not limited to, updated paystubs, leases, or letters

If writing is a challenge, you can also call the main phone line for the program and speak to someone.


3. Get a confirmation. Within 5 business days, you’ll receive a message letting you know:

  • Your appeal was received

  • Who will be reviewing it

  • If anything else is needed from you at this time


4. Your appeal is reviewed. Your appeal will be reviewed by someone who did not make the original decision. They may:

  • Read your appeal

  • Look over your paperwork

  • Reach out if they need more information

  • Ask questions to make sure they understand

Reviews usually take about 15 business days. If more time is needed, you’ll be notified.


5. Get a final decision in writing. You will receive a written response that tells you:

  • If your appeal was approved or denied

  • The reason for the final decision

  • Next steps for you

The decision at this stage is final.