Students of the eCourse are required to complete the eCourse sections and submit items for their housing portfolio in the specific timeframe. A housing portfolio document(s) may be rejected because
What was submitted does not meet the required standards for graduation from the program and obtaining a Rent Well Certificate with the landlord incentive fund. The housing portfolio is intended to be a powerful tool that helps students open doors to housing opportunities. It is more than simply submitting documents to check off boxes. For example, if a cover letter is too short, has typos, is not detailed enough, or doesn't address known barriers, then it isn't a helpful tool for the student and doesn't meet the expectations of the course. A Support Specialist will work to engage the current student to polish the letter, but it is up to the student to respond to those messages in a timely and helpful manner.
The student is no longer a current student of the eCourse. Students have 90 days to complete the course and submit their documents. If they submit all their documents on the last day they have access to the course, their Support Specialist still has up to 7 days to review the documents and ask for additional information. However, if the student doesn't respond or responds past the deadline requested by the Specialist, then that student is considered an inactive student and would have to start the eCourse all over again from the beginning.