When you do a screen on behalf of a student in your class, and it doesn't process, one fix to that bug has been to (re)start the application and see if the fake email address is added. 


To do this, when you are on the student's dashboard, and it is just giving you tiles with info about the program, instructor, and student info, copy the fake email address on that screen under 'student info' (it will look something like sarah.jane.jones+oih1@example.org) and then click "Start Application" on the second step if there is either no email address in the email address field or it is the student's actual email address, clear it out and paste in the fake one. Then, go through the rest of the application as you usually would. This has worked for almost all of the cases in which this issue has happened.

It is a bug that the company knows about but is trying to pinpoint why it is happening to some but not all of the reports.